Steers Insurance Update – COVID-19 March 16, 2020

A message from Steers Insurance

The unprecedented spread of the Coronavirus (COVID-19) in Canada and around the world has, understandably, raised concerns for you and your family. At Steers Insurance, the well-being of our clients, our employees and each of your families is a significant concern for us. As such, safety will be our main priority as this situation continues to evolve.

We are ready to serve you

We want to ensure our valued clients, like you, do not see any significant impact to the continuity of our service during these extraordinary times. While we have not yet had to take such action, our staff has the ability to work remotely from home with full telephone access and connectivity to our cloud-based computer servers. Thankfully, almost all of our customer communications are already managed by phone and email so, while we hope it doesn’t come to that, we are ready.

If you need us, we’re here

We are in the business of protecting you, your family and your business, and we need to continue to do that as long as this crisis lasts, so:If you have any changes to make to your policy continue to call any of our offices or your account representative directly. If you need to look up your servicing office or representative, please refer to the contact page on our website.

If you have a claim, you can continue to reach out, as always, to your account representative but we also encourage you to report your claim directly to your insurance company. Insurance company claims contact information can be found on the Report a Claim page of our website.

If you need to pay a bill, we encourage you to send an Interac eTransfer to [email protected] or, if you require an alternate payment option, your account representative has a number of other options to facilitate you making your payment.

Actions we are taking to keep us all a safer

We are taking steps to help reduce the spread of this disease and protect our clients, our staff and their families. These proactive measures include:

  • We are requesting our clients and our suppliers to refrain from visiting our offices as we need to limit in-person interactions to the extent possible.
  • We are requesting, whenever possible, that you connect with your account representative in a method that is safe for everyone – we are always here for you by phone or email. 
  • We have suspended all work travel until we receive appropriate direction from the authorities that such travel is safe once again.
  • Any employee traveling from outside the province will automatically work from home for 14 days.

Be well informed

Our Governments are enacting a wide range of measures to protect our citizens so please continue to check official government websites for the most up-to-date information on how to keep yourself and your loved ones safe. Here’s a link to the Government of Canada’s Official COVID-19 Website which is being regularly updated with details on a wide range of related topics

We know your time is valuable and we respect that, so we will only continue to communicate when circumstances change and additional relevant information relating to your interactions with Steers Insurance becomes available.

Our goal is to help slow the spread of the COVID-19, keep our people and clients safe and continue to provide you the level of service you’ve always received from Steers Insurance.

We sincerely hope you all stay healthy and safe.

Steers Insurance Limited